FAQ

How does it work ?
Super simple : choose, cut and play. Once you know which adventure to buy, choose between our 2 editions : either print-at-home edition for an immediate download of all files to print at home or our delivery pack edition (only in UK) if you want a printed version sent to you directly in 2 to 4 working days via Royal Mail (including tracking).

Next, prepare the game using our clear instructions which are perfect for first-timers. 🏠 This 60 minutes game can be played anywhere including your home. You decide. Let the adventure begin. 🔍 Use our immersive timer and props for added magic. Our adventures are broken down in 6 story-driven chapters with a core puzzle to solve each time. This not only ensures a smooth game play flow but allows the option a different location per chapter for more immersion. Each adventure also comes with lots of tips and hints enabling you to adapt to any age and ensure no one gets stuck too long.

What does each game include ?

• Escape Game (including an ink-saving version for print-at-home)
  
• Game Master Book (Clear tips on set-up and full solutions to run the game)
• QR code extras : set-up video, immersive game timer video and more
• Extras : posters, team certificates and fun props (+ stickers for our delivery pack)

Can I use these games for a birthday party ?
Yes, of course. As you will see from our reviews, our adventures are very popular when looking to host an original birthday party the kids love ... for a fraction of the price. First, we recommend reading the Game Master book ahead to plan how you want to run the game for your group. It is worth noting that this game can have any player count. But for larger groups, we recommend making teams of 5 people maximum (printing a new set each) for the best interaction. Teams can then race each other.
This 60 minutes game can be played anywhere. You decide. Let the adventure begin. 🔍 Use our immersive timer and props for added magic. 

For the print-at-home edition, how do I download and open the files ?
Once payment has been confirmed you can either click on the download link on the confirmation page or look out for the email confirmation sent to you. Once clicked, files should download automatically. Though we compress the files to maximum, we recommend opening the files using your most powerful device (computer of smartphone) to hand to launch printing. Also make sure you have the latest pdf reader to open relevant files you want to play.

How do I print the games ?
Each game is designed to be printed on one side only of A4 paper. In a few cases, printing on both sides will prevent from playing activities fully.
Each activity comes in 2 versions :
- Full colour version for best experience : print one side only in colour.
- Eco, low-ink friendly option : print one side only in black and white.

How do I access videos for activities ?
Some activities will have accompanying videos to help the experience (eg. escape games will have timer soundtrack video, interactive puzzles or how-to videos). To access these just scan the QR code printed on relevant pages of activity using your smartphone to start the video.

What do I do if my file doesn't work ?
First check email confirmation again to click on the download link again. Then ensure you have an up-to-date pdf reader.  Most files are zipped, so you will need to unzip them. If on phone, download a zip reader on iPhone or Android. If you still have troubles accessing your files, contact us here so we can resend you an updated link.

I don’t have a printer, what do I do ?
Don't worry, we've got your back. If you live in the UK, we have the option to deliver our printed game in quality game folder packs for the utmost quality experience with a 2-4 working day delivery. Otherwise if you don't live in the UK and you or friends don’t have a printer, then you should check out local printing shops who will print them out for you for personal use.

Where do I find out about the tree donation ?
As part of commitment to a more sustainable planet, we are pledging that every purchase helps reforestation. We have partnered with the amazing non-profit Tree Nation organisation who focuses on planting trees all around the world. Watch out for an email from please-reply@tree-nation.com to find out more about your tree on their cool site. Don’t forget to check your spam emails if you didn't see it come through to learn more.